Refund policy

Returns & Exchanges

We want you to be happy with your UNOZERO purchase. If you need to make a return or exchange, we’re happy to help.

Unworn shoes may be returned or exchanged within 30 days of purchase, provided they are in their original, new condition and packaging.

To start a return or exchange, please contact us at info@unozero.com.

Refunds

Once we receive your return, our team will inspect the shoes to confirm they meet the return requirements. Approved refunds are usually processed within 10 business days, and we’ll email you once your refund has been issued. Please keep in mind that your bank or credit card company may need additional time to post the refund to your account.

If a returned item does not meet the return requirements, we’ll contact you and return the shoes to you. A $30 processing and return shipping fee may apply.

Product Issues & Repairs

If you experience an unexpected issue with your shoes during use, please contact us at info@unozero.com with details of the issue. Our team will review the circumstances and work with you to determine the most appropriate option.

Depending on the nature of the issue, we may be able to offer a repair or other solution. Please contact us for approval before sending any product to UNOZERO for assessment or repair. Products sent without prior approval may be subject to a $30 processing and return shipping fee.

If a repair is appropriate, our team will determine the best repair method based on the nature and condition of the product.